Help using Theatre Access NYC
Theatre Access NYC brings all the information you need to plan your trip to Broadway together in one easy-to-navigate place. On this page you'll find answers to our most frequently asked questions, our statement of accessibility, any known issues we're working on and ways to contact us if you still need help.
How can we help?
Once I’ve placed my order, how do I get my tickets?
Your confirmation page will indicate whether your tickets will arrive in the mail, will be emailed to you for home printing, or can be picked up at the box office.
How frequently is information on accessible shows updated?
This website is updated as soon as new performances are put on sale. If you think something is missing, please contact us at email@example.com
Do I need to arrive early?
Theatres open their doors 30 minutes before show time. If you need assistance to your seat, please arrive promptly.
Where do I pick up an assistive listening device?
Both infrared listening devices and neck-loops are available free of charge at a designated booth in the lobby. A photo ID is required.
Can I bring my service animal?
Theatres ask to be notified in advance when a service animal will be in attendance so they can advise you if on-stage effects may be alarming in nature. Contact us at firstname.lastname@example.org to let us know if you plan to bring your service animal to the theatre.
What is a theatre’s policy on use of ventilators, oxygen tanks and other medical devices?
Patrons are welcome to use any necessary medical devices. In order to make your visit as enjoyable as possible, please let the theatre know in advance, when you buy your tickets, if you have any special seating requirements.
The merchandise or concession stand is not accessible to me. What do I do?
The ushers are ready, willing, and able to assist you with any purchases you may need to make on site. Just ask!
Is there a wheelchair accessible bathroom at the theatre?
The availability and location of accessible bathrooms is unique to each theatre. Please find this information on an individual show’s detail page.
How many companion seats can I order with a wheelchair location?
Patrons utilizing a wheelchair may purchase up to three companion seats next to the removable wheelchair seat, based on availability. Additional tickets, up to the stated ticket limit, can be purchased in an area as close as possible to the other seats.
Which Broadway theatres have elevators?
Theatres with elevators include the American Airlines Theatre, Circle in the Square, Gershwin, Hudson, Lyric, Marquis, Minskoff, New Amsterdam, Palace, Samuel J. Friedman, Stephen Sondheim and Vivian Beaumont. NOTE: Not all elevators go to all levels. Please consult the show detail pages for more info.
If I’m attending an audio described performance, where do I pick up my listening device?
If you purchase tickets to an audio described performance, you will receive an email with details and instructions prior to the performance.
Will large print programs be available?
Theatres are unable to provide large print programs at this time.
Are support materials available for autism-friendly performances?
Yes, once you’ve purchased tickets to an autism-friendly performance you will receive an email with a link to a show guide as well as a character guide. Fidgets, headphones, quiet areas, activity areas and specialists are always on site for these performances.
I still have questions.
Contact us at email@example.com
We want everyone who visits the Theatre Access website to feel welcome and find the experience rewarding.
What are we doing?
To help us make the Theatre Access website a positive place for everyone, we've been using the Web Content Accessibility Guidelines (WCAG) 2.0. These guidelines explain how to make web content more accessible for people with disabilities, and user friendly for everyone. The guidelines have three levels of accessibility (A, AA and AAA). We've chosen Level AA as the target for the Theatre Access website.
How are we doing?
We've worked hard on the Theatre Access website and believe we've achieved our goal of Level AA accessibility. We monitor the website regularly to maintain this, but if you do find any problems, please get in touch.
Let us know what you think.
If you enjoyed using the Theatre Access website, or if you had trouble with any part of it, please get in touch.
We'd like to hear from you in any of the following ways:
- email us at firstname.lastname@example.org
- call us at 212-912-9770
Last Updated: November 27, 2017
- On mobile, dates chosen using the calendar are sometimes not announced in voiceover
- Some buttons appear out of alignment on iOS and iPad devices
- Skip to Content link is not discoverable to keyboard users
I have found errors. What do I do?
TDF reached out to representatives of each of the Broadway theatres prior to the launch of the website to update all of the theatre accessibility information we had on file. If you find this information is still incorrect, please email any changes to email@example.com
I would like to make updates to our access information. Who do I contact?
For the time being TDF will be adding new shows and accessible performances to the calendar internally. In the near future we will have a guide available so that the theatres can feel confident doing this themselves. Please email firstname.lastname@example.org for any performance dates you find missing or inaccurate, particularly the accessible performances not arranged through TDF.
The images for my show are incorrect.
If you would like to change the graphics associated with a production, please email the correct images to email@example.com. Please note the following file size requirements:
Banner images are 1170px wide with a dynamic height. 450px in height is preferred.
Home page graphics are sized at 350px by 220px.
My show description needs updating.
If you would like to change the show description associated with a production, please send corrections to RichardP@tdf.org.